Refund policy

REFUND POLICY

Custom orders
Every StickerWise order is printed and cut to order using your artwork, size, finish, and quantity. Because custom stickers can't be resold, we don't accept returns or offer refunds for change of mind, ordering the wrong size or quantity, or artwork issues that were present in the file you uploaded.

If something is wrong with your order
We stand behind our work. If your stickers arrive damaged, misprinted, or cut incorrectly, or if we made a mistake with your order, we'll reprint it at no cost or issue a refund. Contact us within 14 days of delivery at stickers@stickerwiseus.com with your order number, a short description of the problem, and clear photos. We may ask you to send back a sample of the affected stickers.

Artwork and proofs
Before checkout, you'll approve your design in our preview or request a manual proof. By approving, you confirm the design, size, and border are correct. We can't reprint or refund orders for issues visible in an approved proof. Colors can look slightly different in print than on screen, and small variations in color and cut position are normal for printed products. Low-resolution artwork will print as supplied unless you send us a better file.

Cancellations and changes
Orders usually go into production the same day. If you need to cancel or change your order, email us right away. We can cancel for a full refund if printing hasn't started. Once production begins, we can't cancel or change the order.

Damaged or lost shipments
If your package arrives damaged, or tracking shows it was delivered but you didn't receive it, contact us within 14 days of the delivery date. We'll help file a claim with the carrier and make it right.

Refunds
Approved refunds go to your original payment method and may take 5–10 business days to appear.

Contact
StickerWise · 657 Old Willets Path, Hauppauge, NY 11788 · stickers@stickerwiseus.com · 516-817-5888